Refund & Cancellation Policy

Many Mitoo products include a free trial, so you can evaluate the Services before you pay. You are not charged during the trial period.

Because you can fully evaluate the Services during the free trial, we encourage you to confirm that a plan meets your needs before purchasing. When the trial ends, you can choose a paid plan to continue; otherwise, your access will be restricted.

• Subscriptions are billed in advance for each billing period, monthly or annually, based on the plan you select.
• Subscriptions renew automatically at the end of each billing period, and the renewal fee is charged to your saved payment method, unless you cancel before the renewal date.
• Customers in India are billed in Indian Rupees (INR) through Razorpay, with GST added as applicable.
• Customers outside India are billed in US Dollars (USD) or the currency shown at checkout through Stripe, with applicable taxes added where required.

You can cancel your subscription at any time by either:

• Going to the billing or subscription settings in your Mitoo account at app.mitoo.ai and choosing to cancel; or
• Emailing info@mitoo.ai from your registered account email with your company name and the subscription you want to cancel.

To avoid being charged for the next billing period, please cancel at least 24 hours before your renewal date. We will confirm your cancellation by email.

• Cancellation stops future renewals. You will not be charged again after the cancellation takes effect.
• You keep full access to the Services until the end of the billing period you have already paid for.
• At the end of that period, your subscription ends and access to the paid features is closed.
• You can export your data until the subscription ends and for 30 days afterward. After that, your data may be permanently deleted as described in our Privacy Policy.
• You can resubscribe at any time at the prices then in effect.

All subscription fees are non-refundable. Except as listed under Eligible Refunds below, we do not provide refunds or credits for:

• The remaining part of a monthly or annual billing period after you cancel.
• Renewal charges when the subscription was not cancelled before the renewal date.
• Unused user licences, add-ons, credits or features.
• Periods when you did not use or log in to the Services.
• Downgrades of plans or reductions in the number of users during a billing period.
• Accounts suspended or terminated for violating our Terms & Conditions.
• Implementation, onboarding, data migration, customization or training services once work has started.
• Usage-based charges already consumed, such as AI usage, messaging, calling or telephony credits.

We will issue a refund in the following situations:

• Duplicate charge: you were charged more than once for the same subscription and billing period.
• Charge after cancellation: you were charged for a renewal after your cancellation had taken effect.
• Billing error: you were charged an amount different from the price of the plan and users you selected.
• Service not provisioned: you paid, but we were unable to activate your subscription and did not resolve the issue within 7 days of you reporting it.

Refund requests for these situations must be made within 30 days of the charge. Where required by applicable consumer protection law, we will also provide any refund that law requires.

Email info@mitoo.ai with the subject line "Refund Request" and include:

• Your registered account email and company name.
• The invoice number or payment transaction ID.
• The date and amount of the charge.
• The reason for your request and any supporting details.

We will acknowledge your request within 2 business days and inform you of our decision within 7 business days.

Approved refunds are issued to the original payment method used for the purchase. We cannot refund to a different card, account or payment method.

• India (Razorpay): refunds are initiated within 5–7 business days of approval. The time for the amount to reflect in your account depends on your bank, card issuer or UPI provider.
• Outside India (Stripe): refunds are initiated within 5–10 business days of approval. The time for the amount to reflect on your statement depends on your bank or card issuer.

Taxes are refunded or adjusted through a credit note in line with applicable tax laws. Any currency conversion charges, foreign transaction fees or bank charges applied by your bank are not refundable by Mitoo.

• Upgrades and additional users take effect immediately. You may be charged a prorated amount for the rest of the current billing period.
• Downgrades and user reductions take effect from the next renewal date. No refund or credit is issued for the current billing period.

If a renewal payment fails, we may retry the charge and notify you. If payment is not received within the grace period shown in the notice, your access may be suspended until the outstanding amount is paid. Suspension does not cancel your subscription or remove amounts already due.

We may cancel a subscription if the customer materially breaches our Terms & Conditions. No refund is issued in that case.

If we discontinue a product or cancel your subscription for reasons other than your breach, we will refund the unused portion of any prepaid fees for the remaining billing period.

If you believe a charge is incorrect, please contact us at info@mitoo.ai before raising a dispute or chargeback with your bank, card issuer, Razorpay or Stripe. Most billing issues can be resolved quickly. We may suspend accounts with an open chargeback until it is resolved.

We may update this policy from time to time. The "Last updated" date at the top shows the latest version. Changes apply to purchases and renewals made after the updated policy is published.

For cancellations, refunds or billing questions, email info@mitoo.ai or write to us:

• India: Mehta Softech Pvt. Ltd., 4 & 5, 2nd Floor, Sumel Complex, Sarkhej – Gandhinagar Highway, Ahmedabad, Gujarat 380054, India
• United States and rest of world: Mitoo Technologies Inc., 8 The Green, Suite B, Dover, Delaware 19901, United States